GiConnect USA GiConnect Canada
 
 
 
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How long will it take to start using my account once I sign up as a New Customer?
  Once you sign up, your account will be activated instantly and ready to use.
When will I receive my products?
  Product deliveries in the domestic USA take up to 15 business days.  For international deliveries, the time frame can be from 15-30 business days.
Can I get a refund if I am not satisfied with the products?
 

Refund Policy
GIConnects refund policy allows customers to cancel their order provided they do so within 30 days of purchase. Customers who cancel their order will receive a refund for all hardware minus a 25% restocking fee.  The Company will honor all terms of state buy-back laws, including the longer time periods in Georgia, Idaho, Louisiana, Maryland, Massachusetts, Montana, Puerto Rico, Oklahoma, Texas and Wyoming. Additionally, Montana customers that return products within 15 days are entitled to a 100% refund.
Refunds will be issued when all returned products are received.  Shipping & handling fees are not refundable. 
 
Customers are encouraged to examine their order upon receipt and immediately notify GIConnect if the hardware is not in good working order at the time of receipt or is not the correct item ordered. Failure to do so within 7 days of receipt will result in the void of the GIConnect refund policy.
 
All returned products must be returned 100% complete, including all of its components, all original boxes and packing materials, manuals, and other accessories provided by the manufacturer.  Please contact customer service for return instructions at 603-421-0229.
 
INCOMPLETE, SCRATCHED or DAMAGED CONDITION: GIConnect reserves the right to refuse crediting the customer's account and the product will be returned to the customer. The return freight will be billed to the customer's credit card.The Company agrees to repurchase all unencumbered products within the previous 30 days, which are unused and in commercially resalable condition, for not less than 90 percent of the actual amount paid by the customer for the products which are being returned. The Company will honor all terms of state buy-back laws, including the longer time periods in Georgia, Idaho, Louisiana, Maryland, Massachusetts, Montana, Puerto Rico, Oklahoma, Texas and Wyoming. Additionally, Montana customers that return products within 15 days are entitled to a 100% refund.

 
There are no refunds for airtime service reloads.  If you have questions about charges, you can view your call details when you Login at www.giconn.com.  For technical support, report a trouble ticket at the Contact US page.
Is there a warranty on GiConnect products?
  Yes, all GiConnect products carry a limited 1 year warranty.
Is there any expiration date on my account?
  If your account remains inactive, it will expire within 1 year.
How am I billed?
  All GiConnect services are prepaid.  You only pay for the minutes you use.  You may view your call details when you login to your account at www.giconn.com.